One of the best parts about working with DashLocker was becoming fully versed in the logistical software product, DropLocker, that was both our customer relationship manager (CRM) and our order tracking system. This knowledge has led to many fulfilling partnerships with DropLocker licensees across the country.
Before leaving DashLocker, however, I knew it was important to leave a record of the system infrastructure, processes, and procedures for working within DashLocker, both for the attendants who pick up orders every day to the new managers who would manage vendor information and catalog items.
In the weeks before departing, I produced a thirty-page manual of our complete system for managing and tracking orders using DropLocker. It included guidelines for employee interactions with customers along with troubleshooting procedures, frequently asked questions, and software procedure information. It was fully indexed by keyword and by a table of contents.